Returns & Exchanges Policy

Last updated: 2026

At ProSkipLB, customer satisfaction is important to us. If there is an issue with your order, we’re here to help.

Returns Eligibility

Returns or exchanges may be accepted if:

You received the wrong product

The item arrived damaged or defective

There is a manufacturing defect

To be eligible, you must contact us within 48 hours of receiving your order.

Conditions for Return

Returned items must:

Be unused

Be in original condition

Include original packaging (if applicable)

Non-Returnable Items

For hygiene and product safety reasons, the following items may not be returned or exchanged unless defective:

Used jump ropes

Opened training accessories

Custom or special orders

Exchange Policy

If your item qualifies, we may offer:

Product replacement

Exchange for another available item

Store credit (if applicable)

Shipping Costs

If the error is ours (wrong item / defective product), ProSkipLB will cover the exchange cost.

If the exchange is requested for personal preference (different model / color), delivery charges may apply.

Order Changes / Cancellations

If you need to change or cancel an order, contact us as soon as possible before dispatch.

Once an order has been shipped, cancellation may not be possible.

How to Request a Return or Exchange

Please contact us with:

Your full name

Order details

Description of the issue

Photos if the item is damaged

Contact us:

ProSkipLB
📱 WhatsApp: +96179328253
📸 Instagram: @proskiplb
📘 Facebook: ProSkipLB

We aim to respond as quickly as possible and resolve issues fairly.